How Will My Order be Delivered?
We will deliver your order using the fastest, safest, and most reliable delivery method possible like DPD Local, XDP and local private couriers companies. We will select the appropriate delivery method and carrier when you order.
Small Parcel Delivery
Your items are being delivered by one of our parcel couriers to your front door. Upon dispatch, we will notify you via email with the estimated day of delivery.
Some larger items will be delivered by carriers to the entrance door of your dwelling, delivering over the threshold. Upon dispatch we will email you with detailed delivery instructions and an estimated delivery date.
In addition, the carrier will contact you via email and/or text message with further delivery instructions and the time window for delivery.
Please note this is a standard doorstep service so if you are getting delivery to a flat it will be delivered to the ground floor entrance and will not be taken upstairs.
If items do not fit up your staircase we are not responsible for this and if you would like to return the item because of this issue a £100 fee will be deducted from your refund.
When will my order arrive?
As every order is made to order we give a time scale from 15-20 working days for U.K mainland. Outside the U.K mainland can take 24-30 extra depending on your postcode please contact email@example.com to ask about this.
Every product lists an estimated delivery date.
Delivery of items in the UK £40.00 and over are free. Any item marked FREE DELIVERY! on the product page will ship for free! We charge £4.99 for delivery of all other items under £40.00. All fees are clearly marked in the shopping basket and throughout checkout.
Please note: Unfortunately, we are currently unable to ship to postal codes within the Channel Islands or the Isle of Man.
Shipping to Ireland
Deliveries to the Republic of Ireland are subject to an additional surcharge. Full details below:
Small Parcel Delivery: £11 per item
The prices on the website don't include assemble service, if you want us to assemble the bed for you, there will be an extra cost. Please email firstname.lastname@example.org for information.
On the day of delivery if we are unable to deliver the goods (for example because the specified delivery location is unoccupied or the goods do not fit in the room you would like them in) you may be charged a re-delivery fee of £55 (£4.95 for orders under £100).
To ensure your beautifully crafted bedroom furniture arrives in perfect condition it will be delivered directly by our specialist suppliers from the U.K.
Delivery times are on weekdays & Saturday between 7am and 7pm. We can not guarantee any time slots as we use third party courier companies the driver would ring you 30-60 minutes before they arrive for the delivery. We can only let you know when your delivery day would be not the timing. Free delivery is available for all furniture orders, however for certain postcodes we only offer specific days of the week.
Some of our fleets have fitted CCTV that records back or the van from inside and one inside the cab and front of back this is for the driver safety. If you have any concerns about this please contact us before you place any order.
All our Courier company has tracking fitted this is so we know which location the driver is at and which location he has stopped. If you email us for tracking we will be happy to provide you with this.
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